Shipping policy
Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Domestic Shipping (New Zealand) We ship to all addresses across New Zealand. Estimated delivery time is 10–20 business days after dispatch.
International Shipping We ship worldwide. Estimated delivery times after dispatch:
- Australia: 7–15 business days
- USA & Canada: 10–20 business days
- United Kingdom & Europe: 10–20 business days
- Rest of World: 15–30 business days
Please note: Delivery times are estimates and may vary due to customs processing, public holidays, or carrier delays outside our control.
Customs & Duties International orders may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in our product or shipping prices.
Order Tracking Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Lost or Delayed Parcels If your order hasn't arrived within the estimated timeframe, please contact us at [your email address] and we'll investigate promptly.
Contact Us For shipping enquiries, reach us at danginissan@gmail.com or visit thepupguard.com.